Digital services 2020: Time for a reality check

Digital services 2020: Time for a reality check 1

Cliché, but true: Digital transformation takes more than a village. The Forrester Analytics Global Business Technographics Business and Technology Services survey for 2019 revealed that working with services providers to accelerate transformation is the top transformation action that surveyed services decision-makers are taking this year. Despite the importance of and significant investments in these relationships, the realized value is failing to meet expectations for providers and customers alike in key areas. 

In our recently published infographic, we explore the biggest gaps. 

However, what strikes me the most is not divisions in expectations in newer areas but rather ever-present challenges related to business relationships, culture, and change management that leave both services providers and their customers wanting more: 

As the pace of change in technology continues to increase, we find overall that services providers can ramp up quickly to deliver new skills and capabilities to their clients. But no tech project is just a tech project when businesses differentiate with digital. Without effectively aligning the business users and business processes with the technology teams and bringing all employees along on the journey, companies realize only a fraction of the expected outcomes in their tech investments. 

But these are not new challenges, so how do we close this gap? 

Make change management nonnegotiable and modernize your partner selection practices 

It’s time for change management to be considered, and packaged, as fundamental to transformation services . . . not a line item that can be cut in the name of cost savings (it doesn’t work like that!). But it’s not enough to check the box on a communication strategy and call it a day. Companies must also source for partners with effective change management methodologies that will also be effective in engaging the business within their customers’ organizations. These competencies are not easily evaluated by an RFP. 

This post was written by Analyst Amanda LeClair, and it originally appeared here. 

About the author

E-Crypto News was developed to assist all cryptocurrency investors in developing profitable cryptocurrency portfolios through the provision of timely and much-needed information. Investments in cryptocurrency require a level of detail, sensitivity, and accuracy that isn’t required in any other market and as such, we’ve developed our databases to help fill in information gaps.

Related Posts

E-Crypto News Executive Interviews

Automated trading with HaasBot Crypto Trading Bots

Crypto Scams

Millions in Cryptocurrency Stolen by Scammers in the Last Month According to Tenable Research
November 24, 2021
Behind The Scenes: How this Crypto Community Responded to + $50m Hack
October 18, 2021
Crypto Scams
Crypto Scams Still Persistent In 2021, SEC Warns About Red Flags To Watch
September 9, 2021
Poly Network
Here’s How Hackers Stole Over $600 million in the Poly Network Attack
August 12, 2021
The World’s Most Infamous Crypto Hacks and Scams
July 31, 2021

Blockchain/Cryptocurrency Questions and Answers

How Does Bitcoin Casino Work + 2021 Beginner’s Guide
November 8, 2021
How to Buy and Sell Cryptocurrency
November 8, 2021
What Are Bitcoin Futures And How Will They Work In 2022?
November 4, 2021
The Unconventional Guide to Ethereum
October 28, 2021
ICo Presale
The Science Behind ICO Presales…
October 14, 2021

CryptoCurrencyUSDChange 1hChange 24hChange 7d
Bitcoin33,549 0.73 % 6.61 % 22.20 %
Ethereum2,206.6 1.94 % 11.85 % 34.25 %
Tether0.9981 0.03 % 0.72 % 0.22 %
Binance Coin341.41 1.04 % 11.06 % 31.53 %
USD Coin1.000 0.04 % 0.13 % 0.23 %
Cardano0.9715 1.99 % 13.62 % 31.06 %
XRP0.5671 0.55 % 8.38 % 27.24 %
Solana82.54 1.82 % 18.55 % 44.21 %
Terra60.42 2.98 % 11.45 % 30.55 %
Polkadot16.14 1.92 % 13.19 % 41.81 %

Bitcoin (BTC) $ 33,579.00
Ethereum (ETH) $ 2,226.23
Tether (USDT) $ 0.996936
Binance Coin (BNB) $ 342.86
USD Coin (USDC) $ 0.998273
Cardano (ADA) $ 0.979843
XRP (XRP) $ 0.568199
Solana (SOL) $ 83.24
Terra (LUNA) $ 61.40
Polkadot (DOT) $ 16.35